The Rabbit and Bird Doctors 

Integrity, Patient Advocate, Compassion, Learning, Community. 

They're not “just a pet”, we aren't “just a vet.”  

Here at The Rabbit and Bird Doctors we passionately provide every patient with quality, evidence-based, humane veterinary care. The species we treat are often overlooked and providing premium care and education for the animals is our mission.  

As a team we face challenges with a curious mind and embrace different perspectives. Our team is diverse, inclusive, and deeply supportive. We take pride in creating an environment where every team member feels respected, valued, and supported by one another. We believe that this strong foundation of support is essential to our workplace culture and a key driver of our continued success.  

The caseload is varied, high-paced, and top-end and we hold high expectations for the care we provide. This isn’t for everyone, and that’s okay!  

You are the first point of contact for our clients, and you will play a vital role in shaping both the customer experience and the culture of our workplace. You are someone who naturally takes initiative, communicates with clarity and warmth. You understand the value in providing clear communication.  You thrive in a dynamic environment where attention to detail and the ability to multitask are essential.  

The ideal candidate is someone who is organised, friendly, and truly enjoys helping others. You welcome change and always bring a positive attitude, helping create a welcoming and caring environment for both our clients and the team, where going the extra mile comes naturally.  

The Role:  

• Full time 4x 8 1/2 hour days per week 1 in 3 Saturdays. 

• Salary based on experience.  

• Oversee day-to-day reception duties, ensuring smooth workflow, efficient scheduling, and consistent client service standards. 

• Liaise with clinical team and management to ensure seamless communication and coordination of care. 

• Greet clients warmly, manage check-ins and check-outs, handle phone and email enquiries with efficiency, professionalism and empathy. 

• Manage appointments, surgeries, and follow-ups to optimize clinic flow and reduce wait times. 

• Confidently address and resolve client concerns and questions. 

• Maintain accurate client and patient records, process payments, and manage correspondence and clinic communications. 

• Strong interpersonal skills and the ability to handle sensitive situations.  

• A can-do attitude, where there is no such thing as nothing to do.  

If you’re passionate about people and animals and are ready to grow your career in a purpose-built setting where your skillset can grow, we’d love to welcome you to our mission. 

Please email your resume and cover letter to alisha@therabbitdoctors.com.au