FAQ At Our Clinic

Car: Our address is 888 Sydney road, however parking is available at 44 Spry Street. There is also 2-hour off-street parking along Spry Street and unlimited parking on Treloar and Gould Street.

*Please note

Please be mindful that these streets are residential, so, please park courteously. The parking facing Sydney Road is strictly available for deliveries only. We are unable to accept clients from the Sydney Road frontage.

Public Transport: Our closest train station is Merlynston Station. This station is approximately a 10-minute walk from us. Our closest tram is the final stop for the number 19. This stop is approximately a 3-minute walk from us.

Bicycle Parking: We have a bike hoop located in our clinic carpark behind our coffee van, Binky & Beans.

Your pet must be contained in a safe, secure carrier for the journey and in our waiting area, please only take your pet out once your veterinarian advises you to do so.

For more information on how to transport your pet check out our Safe Traveling With Your Pet Guide here.

Here at The Rabbit and Bird Doctors we are committed to providing the best possible care for your pets. To ensure that all clients and their pets receive timely attention, we have implemented the following late policy:

If you are running late, please call us at 03 9416 3100 as soon as possible to notify us. If you arrive 10 minutes late for your appointment, we will do our best to accommodate you, however the clinic runs back-to-back appointments, and your appointment may be delayed.  

Please read our full Late and Cancellation Policy.

We accept a range of different payment options including: Card, Bank Transfer, Cash & Payment Instalment (Third Party Providers).
For full information including surcharge information, please read our Payment Options for Clinical Visits information page.

There is currently only one pet insurance company that will insure small animals (rabbits, guinea pigs, rats and birds) called Petcover.

If you have insurance and are coming into the clinic you do not need to bring anything with you. We will take payment as normal and send through an itemised invoice for you to then pass on to your insurance company. They will then be in touch with us to get your pets history, which can take up to a week, from there Petcover will be in touch with you.

To help protect our patients we encourage the following.

If possible and is safe to do so, gently secure the animal in a carrier or a box with holes for air. Take care picking them up, you can use a towel, jumper or soft cloth to help scoop them up. Always keep yourself safe when rescuing animals and call for help when needed.

If you find an injured native animal contact Wildlife Victoria 03 8400 7300. If you are unsure if the animal is native, Wildlife Victoria may be able to assist in identifying the species for you.

If you find an injured, stray or baby animals (rabbits, guinea pigs, domestic rats and domestic birds), contact your local council to collect the animal or contact the Epping Animal Welfare Facility (wat djerring) 03 9217 2170 or The Lost Dogs home 03 9217 2170. Please note you will have to transport the animal/s to these locations yourself.

You can also contact rabbit rescues (rabbits only) for stray or baby rabbits, and they will advise you on whether they can or cannot accept the stray.

• Rabbit Run Away Orphanage - 03 9751 1299
• The Rabbit Sanctuary -www.rabbitsanctuary.com.au